We want you to be 100% happy with your purchase as we want you to buy only what you need right? We don’t want pieces hanging in your wardrobe that you don’t love. We are happy to accept returns or exchanges for 365 days from the date of dispatch of your order. However there are a few guidelines we need to be state to protect the rights of all the lovely customers who support our store.
We know you live busy lives and sometimes it is difficult to find the time to get to the post office so we are happy to receive your returns however we would appreciate it if you contact us at email@example.com for ’Return Authorisation’ and procedure to let us know your intention to return. We insist that your return purchases are unwashed, unworn and unused, in their original condition with tags attached and shoe box included along with the original receipt. We look over all our pieces carefully before posting them to you to make sure they are perfect when you receive them. If something slips our attention however and you receive something that is faulty or incorrect please contact us ASAP of you receiving your order and we will organise a refund or exchange. Naturally you will be refunded the postage costs in this case as well. Let’s hope this situation doesn’t occur, but rest assured you don’t need to stress as you can trust us to look after you as doing our best for you will always be our number one priority. Please fill out our return form located here.
Our refund policy doesn’t cover items worn or used, damaged after delivery, goods purchased from another store , any pieces that have been altered or attempted to be altered or if the product has been dropped or broken or where care instructions have not been followed.
As most of us know, perfume and water can damage the most precious of jewellery that is your responsibility and we can not accept the return of garments with perfume , body odour (ooowww) or makeup stains ( eeeekkk ). Shoes with scuff marks or worn soles can not be accepted either of course.
We recommend that your shoes be sprayed with a good quality protective product following all directions on the can. Please note that hand wash does not mean the ‘hand wash cycle’ on your washing machine, wool wash isn’t suitable for all types of washing and hot dryers can damage garments or shorten their life span depending on the nature of the fabric. Earrings ( unless faulty) can not be returned due to health regulations.
We will refund to your original tender type ie EFTPOS/CREDIT refunds are processed against the original card details ( the exact card used to make the original purchase). Please enclose your ‘Return Authorisation” and clearly mark the outside of the package “Return”.
Please return your goods with a service providing a tracking number as we can not be responsible for delayed, lost or damaged packages on returned goods. .